Order Policies

If you’re looking to return your order, we’re here to help! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Noteworthy ‘extras’ on our shipping + returns policy:

  • Products must be received back (in good condition) within 30 days of the return label being issued.
  • Gifted items (including gift cards), and discounted/sale items are final sale.
  • We aren't able to provide refunds or exchanges for products purchased through one of our vendors, but we'll do our best to support you with a resolution.
  • We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received. 
  • We charge a small reshipment fee of $10 for incorrectly provided addresses at checkout.
  • We will refund or reship lost orders as long as we are notified within 30 days of your order date.
  • We don't offer exchanges.
  • We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
  • For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier. 

You can always contact us for any return question at