If you’re looking to return your order, we’re here to help! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at support@carpalaid.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Noteworthy ‘extras’ on our shipping + returns policy:

• Products must be received back (in good condition) within 30 days of the return label being issued.
• Gifted items (including gift cards), and discounted/sale items are final sale.
• We aren't able to provide refunds or exchanges for products purchased through one of our vendors, but we'll do our best to support you with a resolution.
• We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received. 
• We charge a small reshipment fee of $10 for incorrectly provided addresses at checkout.
• We will refund or reship lost orders as long as we are notified within 30 days of your order date.
• We don't offer exchanges.
• We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
• For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier. 

You can always contact us for any return question at support@carpalaid.com.